Promotional Terms & Conditions

$0 call out fee

• The offer includes zero upfront fee only during the initial visit to assess a plumbing issue.
• The offer does not include the cost of any repairs, parts, materials or labour that may arise while attending a plumbing issue. 
• The offer applies only to locations within our designated service area. Confirm your location’s eligibility by calling our 24/7 helpline number or by writing to us at [email protected] with complete details.
• The $0 call out fee waiver is applicable only for the initial visit. 
• Additional conditions may apply.

Cashback on your Hot Water System Replacement of $100

• The customer is required to submit a copy of the final invoice along with a completed cashback claim form at [email protected].
• A fixed amount of AUD $100 shall be provided as a cashback on the total cost of the new Hot Water System installation.
• This cashback offer is valid only for availing of a complete Hot Water System replacement service.
• Additional conditions may apply.

15% Pensioners Discount

• The discount offer includes 15% OFF on any of our services once verification of valid official documents issued from a competent authority is complete.
• A customer shall be required to furnish valid documentation prior to/while availing of our services.
• The discount cannot be clubbed with any other ongoing offer during the entire promotional period.
• Contact our 24/7 helpline number or write to us at [email protected] with your complete details to discuss further.
• Additional conditions may apply.

Jet Blasting – If We Don’t Clear You Don’t Pay!

• Zero Pay Guarantee offer is applicable only on unsuccessful blockage clearance caused by Toilet Paper and Solid Waste only.
• The offer shall not be applicable under certain on-site conditions like broken or existing pipe damage, tree root presence, foreign matter intrusion or work within Sydney Water Corporation’s infrastructure.
• Contact our 24/7 helpline number or write to us at [email protected] to discuss the Zero Pay Guarantee offer in detail.
• Additional conditions may apply.

60 Minutes Response Time

• This 60 Minutes Response Time Guarantee applies only to responding to initial contact through any of the official communication channels.
• The offer does not claim that a plumber will arrive on-site or the job will be completed within 60 minutes.
• The 60 minute time-bounded guarantee does not apply in certain circumstances like exceptionally high call volume, communication failures, “Acts of God” or force majeure events etc.
• Additional conditions may apply.

Same day OR $50 off your service

• Same-day service or a $50 discount is applicable only once per service call on the total service cost charged.
• The offer shall be applicable to the total service cost, including labour and materials for an eligible job within our serviceable area
• The offer cannot be combined with any other promotions or discounts unless explicitly mentioned otherwise.
• We reserve the right to refuse any service if the customer’s request is deemed unreasonable or outside the scope of the promotion.
• Contact us at our 24/7 helpline number or at [email protected] to discuss further details.
• Additional conditions may apply.